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Отзывы о Provide Support

Команда Provide Support благодарна за ваши отзывы.

Мы гордимся тем, что наши старания помогают вашему бизнесу развиваться.

  • "Provide Support's on-line chat has empowered our customers, given them a choice in tools for reaching Blackfoot. Business has become 'on the go' and having this channel of support has enabled an easily accessible portal to Blackfoot, for our clients, while allowing Blackfoot to maintain an interacting customer service experience."

    February 13, 2017
    Windy Petersen
    Customer Operations Supervisor
  • "Thanks to the cutting edge technology engineered by Provide Support we were able to become one of the first (if not the first) online only firm of UK accountants providing a real time live chat facility to clients. The facility has been exceptionally reliable and valued by 100’s of our clients for more than a decade"

    September 14, 2016
    Accountant 2U Direct
    Director
  • "Information Technology Services (ITS) at Florida State University uses this feature at the Service Desk level to provide our customers (including faculty, staff, students, alumni, prospective students, and visitors to our university) assistance with IT services. An average of ten ITS Service Desk representatives are logged into the Provide Support chat system on a daily basis and our department uses this feature to assist approximately 1,400 customers a year. Our customers have remarked on enjoying the ease of access that this chat feature provides, while our Service Desk representatives find it to be a useful tool and medium through which to assist our customers with their various issues, requests, and concerns. Specifically our Service Desk representatives appreciate and frequently utilize the ability to create, edit, and use canned responses, to invite other agents into active chat sessions, and to view full chat transcripts, all of which enhance our productivity."

    Updated April 26, 2016
    David Letourneau
    Service Desk Support Technician
    Information Technology Services
  • "Provide Support's software is well-designed, and it does a vital job to help us keep instant contact with our valued clients globally. Provide Support is a reliable service provider that never fails to deliver good solutions. We can recommend their Live Chat and Traffic Monitoring system capabilities to any business that takes service excellence serious."

    February 16, 2016
    Katja Quasdorf
    Marketing Director
  • "У нас замечательный опыт использования Provide Support чат сервиса!!! Каждый раз, когда мы обращаемся в Provide Support, мы получаем профессиональную поддержку.

    Ответы операторов поддержки всегда точны и их вежливость и спокойствие всегда на высоте!!! Сам сервис чата высокого качества и очень прост в использовании.

    Так держать!!!"

    Nikos Feratis
  • "ADE Incorporated has used Provide Support as part of our toolbox for many years. Our customers love it, and the immediacy of our response time has improved our customer service. Using Provide Support is one of the best decisions we have made."

    February 15, 2016
    Jim Haggerty
    Program Director