White label live chat is a premium feature that allows you to fully detach your chat window from Provide Support Live Chat brand. Currently we offer two white labelling options:
To remove "Powered by Provide Support" link from your chat window just open your account Control Panel, Account Settings / Live Chat Window page and disable "Show 'Powered By' label" option in the Features section.
Note! This option is available for free in all accounts with active subscription.
User-owned domain is a premium option. Using it, you are able to host your chat link on your own domain. After this the chat window link will be opened from your domain and all network requests sent out by the chat window will also go to your domain as well.
This feature implementation for each account requires additional resources - both technical and human. That's why this feature is provided for an additional annual fee of $49 per domain.
To setup custom domain for your account please do the following:
Note! User-owned domain feature is supported by the modern chat window only. If you still use the classic chat window, please consider switching to the modern one. It supports all the features, looks better and can be opened using the same chat button code. So you only need to adjust your account settings, no website updates required.