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Новости онлайн-чата Provide Support - 2021 год

Unique default customer names in chat

Default customer names

If you don't want to bother your clients by asking their names on pre-chat survey, they will appear in chat as 'Guest'. Imagine 5 concurrent chats with Guest! Easy to mess up.

We decided to fix this. From now on default client's name in every chat will be extended with a number. This will make your agents' navigation through chats easier.

Numbers are not unique and are not tied to specific customers. They are used solely to distinguish concurrent chat rooms.

January 31, 2021

New message alert for minimized chat window

New message notification

Don't let your customers miss a message in chat! From now on, if the chat window with ongoing chat is minimized, your customers will see a small notification bubble about new message along with a message counter.

January 28, 2021

Upload your own company logo and tune it to fit the chat window

Company logo upload form

No need to adjust your company logo using external tools before uploading it to your account. Just choose the image you want to use as a logo, check how it looks in the chat window, resize or crop it if needed. You can also use the image as is if you wish.

January 27, 2021

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